Please email the following to online@castelli.co.za in order for us to handle any potential warranty or use the contact form below.

Reason for potential warranty, images or video of the potential warranty and proof of purchase of the item in question. Once the below has been emailed, Castelli SA will authorize the return of the item in question for inspection at the office. NO warranty will be handled until the item has physically been inspected.

Once we have received the above email, all potential warranties are to be returned to Castelli SA for inspection and this is for the customers' account. No potential warranty will be handled until the item is in our possession for inspection.

Should the potential warranty be approved Castelli SA at their expense will send the replacement item and / or the original items back to the customer. Should the warranty be declined it will be for the customers account.

Warranties cannot be considered if our lycra garments have been washed in heavy detergent or fabric softeners. Pulls and knicks on stitching does not constitute a warranty. Heavy abrasions and rubbing also does not constitute a warranty.

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