Returns

 

*** PLEASE NOTE: We do not offer walk in swops or returns at our warehouse unless it is by prior arrangement ***

Please complete the form below to request return. Please ensure you add the following information to the below form and that your return is within 30 days of delivery. No items will be exchanged and or credited after 30 days. 

Returns requested within 7 days of delivery will be facilitated for FREE. Returns requested after 7 days of delivery and before 30 days will be facilitated at a charge. The charge is R150 per way which is to cover the courier cost and administration costs to the return or swop.

The following information is needed for each and every return or swop - order number, reason for return, description of item so we can track the item and order. Please note that all returns need to be made by the purchaser unless otherwise agreed in advance. Please allow up to 24 hours for a reply from our admin offices.

Also please note all Castelli items returned other than those under warranty, need to be returned in the original Castelli packaging (bag with size sticker and barcode) and have all original Castelli labels attached and the orginal Castelli red safety pin attached. NO RETURN will be accepted without original packaging and labels. We will not accept returns for items which have been washed and smell of perfume, deodorant, aftershave and detergent.

Please note that all SPECIAL ORDERS placed with Castelli SA for specific product from Italy are NON-RETURNABLE. Items also purchased on our Black November Deals or our Annual August Sale are also NON-RETURNABLE. SPECIAL ORDERS are all products not stocked in SA and imported specifically by customer request. All other items may be swopped and exchanged. 

Please note that if an order needs to be refunded, that the refund payment will happen via EFT only - you can send us your bank account information and the payment will be processed on the Friday of that specific week. Unfortunately, no refunds will be processed to credit cards. Refunds will also not be processed until such time as we have the item (s) in our possession. 

 

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